Refund Policy

In line with providing our customers with the best quality and client experience, we have established a considerate cancellation and refund policy.

We plan each project by dividing work into milestones.
All projects begin with a complete discovery/analysis and the creation of a scope of work document. This is done to make sure that both parties have a complete understanding of the work required and thus eliminate the potential of project cancellations, reversals, or disputes.
As there is time spent to achieve every milestone and complete every module, a refund is not possible for work already completed.

In the event of a project terminated on a mutual basis, the client has control of all completed work and any payment for further development will become void.

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No previous payment or deposit would be refunded.

No payment will be refunded once the client approves mock-up designs and we move into the development phase of the project.

There are no partial refunds for projects mid-way through a milestone phase.

No cancellations are entertained for services that our marketing team has offered on special occasions. These are limited-time offers and cannot be cancelled.

Digital marketing packages are not refundable, but the client may cancel with a notice written 20 days in advance.

We do not offer refunds on deposits or payments for projects that are abandoned or lay dormant for more than 30 days.

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More detailed and specific policies will be stipulated in the respective contract.